Frequently Asked Questions
Can't find your answer? Tap "Talk to Lira" in the corner — she can answer most questions instantly.
Delivery
How fast is delivery?
Most orders in serviceable areas are delivered within 24 hours. Use the pincode checker on any product page or the Delivery Check page to confirm your area.
How do I know if my area is covered?
Enter your pincode on the homepage, any product page, or ask Lira directly — she can check availability for you by voice.
Can I pick up from a store instead?
Yes — select "Store Pickup" at checkout, or check individual product pages for pickup availability.
Products
Which brands do you carry?
Zapmattress offers a multi-brand catalogue spanning memory foam, orthopedic, latex, pocket spring, and cooling-grid mattresses from leading manufacturers.
How do I choose the right mattress?
Tap "Talk to Lira" on any page and tell her your sleep position, budget, and any back or joint concerns — she will shortlist the right mattress for you.
Payments
What payment methods are accepted?
Currently, Zapmattress supports Cash on Delivery (COD) only. Online payment options are coming soon.
Returns & Warranty
What is the trial period?
Trial periods vary by product, typically 100 days, shown on each product page.
What warranty do mattresses come with?
Warranty periods range from 5 to 12 years depending on the model — see the Product Details section on each mattress page.